I’ve often talked to my clients about how Social Media is like a school yard.
I think there are some distinct groups represented:
Let’s look at them…
This is an easy one; there are many users, businesses, organisations and general peeps who are madly giving you value, ‘how to’ tips and information to help you do whatever you are trying to do….awesome!
Hmmm…just like the world there are people who are using the internet to take advantage of you. Be aware and always ask the extra questions to make your self more comfortable…not so great.
These are the guys at the gym that are lifting weights in the mirror! Lot of eye candy but not much substance. These are the many ’10 weirdest family photos’ type sites. Spend brief amounts of time to enjoy the view and not too much that you waste valuable working time…ok in short bursts but serious time waste otherwise!
There’s so many of them! Here’s a few of my ‘go-to’ cool kids!
As times have got tighter, many businesses have had to retrench staff in order to survive. Many have decided to hang on to their ‘income producing’ staff and trade off their admin or support staff and generally and middle management staff.
This produces the dilemma that admin tasks are under pressure and many internal processes are struggling.
One strategy is to re-distribute workload by utilising some of your ‘income producing’ staff to pick up some of your admin and support functions. This may be difficult when your staff have already been through a tough time as the business has be taking hits but can provide a significant pay off when you work it through.
Step outside your business for a few minutes and brainstorm but don’t think about personalities, preferences or tasks at this point.
1. Look at your current distribution of work that is coming into the business. Is there available time that could be utilised within the business? Remember any amount of time is valuable.
2. Which admin or support tasks could be undertaken by an someone who knows about the business but may not be necessarily ‘admin trained’?
Put that list aside and start another…
3. Do any of the current staff have any particular leaning towards working outside of their current job?
4. Would any staff want to help out even if not an initial choice?
Take both of your pages and look for any easy matches first.
Next work on the less obvious ones.
Don’t forget, you can contact me if you’d like me to facilitate this process specifically for you.
I regularly get clients who tell me that they “just need customers” which translates to that they “just need sales”. In essence they’re right; more customers and sales are vital for additional cash flow but a desire isn’t enough. It’s as if they believe that simply making the request is enough to get more customers streaming through the door.
Getting additional sales can be tricky especially when sales are getting tougher to secure.
Previously I’ve chatted about Valarie Khoo’s article here. She talked about utilising the existing customers or clients that you already have and building your business through them. I agree absolutely that this is vital lifeline for your business and I’d like to expand that thought for those of you who are starting a business.
Starting a business can be hard work. I have clients who have started a business and I’d like to share a strategy that helped them.
Create a customer wish list – Look around you and write down everyone that you know who may be interested in your product or service
Refine the List – Look through the names and place the names in groups. Use the most obvious first. For example; Family, Work, School, Social, Hobby etc
Target your Groups – Target your approaches to each specific group, looking for ways to reach more than one person in a group at the same time
It can be daunting to be staring at a customer base of none so start with those you have around you…after all they have a vested interest in helping you…they might even like you!
Remember, if you need help you can also call me for a catch up.
One of my favoured blogs is Valarie Khoo’s Enterprise, one of The Age blogs, and I’d like to share a column she wrote a while ago. Click here for the whole article but I’d like to share some of her great points.
She says that one of a business’ best assets is their database and that the people that you already know can continue to be significantly supportive of your business and be responsible for growing your business even further. She advises four points to work on:
Ensure that your database is in a format that is easy to use
Promote yourself to these customers/clients regularly
Implement a referral program
Any promotion which is designed to attract new customers/clients captures at least basic contact information
Today I want to encourage you to look outside the usual options for gaining publicity for your business.
Here are 3 ‘out of the box’ ideas:
Approach a local school or community group that fits in with your values and offer them either product or $ to use as a fundraiser in return for exposure . (Then go to your suppliers and ask for a deal or be savvy about any recent specials you have access to)
Look for any local business groups that hold breakfast or events and offer to sponsor part of the catering or give a product or branded giveaway to each attendee. You’d be surprised how often this works.
If you are a serviced based business, offer a free consultaltion to members of local schools or groups. You may just have to wait until they are looking for some additional giveaways for parents or members.
We’re in a tough climate, sales are harder to get than they were pre-GFC (Global Financial Crisis).
This doesn’t mean it’s time to bail and run, although many good businesses are choosing to get out of the hard slog of seemingly overwhelming effort and I don’t blame them. Sometimes there’s a point when a business owner has had enough and that makes it the right time for them.
I’d like to give you a couple of tips to give you a kick start:
Is your offer/product/service still current? – Look at your offer compared to the market today.
Are you reaching your target consumer? – Is the person who will purchase from you, still hearing about you or from you?
How are you building more consumers? – What strategies are you using to gain ground? (even if it feels like you’re losing some)
Get some help – Get fresh eyes on your business for pointers.
The answers and outcomes of the above will get you back on track.
Contact me if you’re up to the ‘fresh eyes’ stage or need some help with doing a review of where your business currently stands and I can help.
About Kathy & the KJS Team!
Kathy and her team bring a fresh approach to Social Media, Marketing, Business Strategy, Human Resources, Learning & Development and all facets of business with a bit of fun thrown in!!!
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BTW Kathy's instagram has the coolest quote pics!
A quote for today….
Don't let Social Media tell you what to do. Social Media Platforms are tools; enablers not dictators!