Kathy Smail is one of the leading Small Business Consultants in the marketplace. Her experience is in Social Media Marketing, Small Business, General Management, Human Resources, Process Design & Development, Strategic Business Positioning, Customer Service,  and Learning & Development.

In 2012 while working for Target Australia, she strategically visioned, created, developed and lead a successful Social Media Team with exposure to over 400,000 customers. In this role she navigated the organisation through situations presenting significant brand damage potential while maintaining the business interests and building the team in terms of competency and capability. She uses a risk management approach to Social Media to anticipate potential for escalating issues and mitigate likely impacts.

Under her leadership businesses, not for profits and volunteer organisations have been enhanced and thriving.

Kathy’s team have been gathered and trained to her high standards…making your business personal.

In 2014 she positioned, project managed and developed the lion’s share of  Target Australia’s Retail Leaders Program for young emerging Store Managers who were chosen for the pilot program.

Kathy’s tenacious approach to marketing, customer resolution, her attention to detail, provision of a robust process for accountability and continuous improvement has ensured that she provides an unique offer to businesses, not-for-profit organisations and volunteer organisations and she has taught her team well.

Her experience, embracing nature and dynamic approach can be YOUR key to success!

‘What matters to you; matters to us’

Kathy and the team can help in many ways. Click here for more info.